When refund is possible ?
The following circumstances under which refund is possible:
Cake Damaged During Transit 100% refund is issued if the recipient cake was damaged during transit and the recipient brings it to the notice of Patisserie Eli and making sure that steps mentioned below are followed: Notify delivery team immediately upon delivery. Alternatively, the customer can inform us through telephone (+254 721 506940) within 1 hour of delivery. However, no complaints will be entertained thereafter.The customer should return the cake to our team in the exact condition in which it was delivered so that we can assess how to improve our delivery in future. The customer should also send a mail to our grievance cell at firstname.lastname@example.org stating the damage to the cake, His order ID and other details that can help us investigate the matter to its logical conclusion.
Non-availability of Cake : A customer is entitled to 100% refund if the ordered cake is not available at that particular moment due to shortage of supplies or resources and cannot be fulfilled within the specified time. But the customer will be informed first before cancelling and refund. We will try our level best to intimate the customer well before time about the cancellation so that he can have his contingency plans ready.
Delivery destination is out of our coverage : A delivery location can become inaccessible due to many reasons like rain, bandhs, traffic jams, damage to delivery vehicles, accident, impounding of delivery vehicle by authorities, or personnel not reporting for duty etc. In these cases when Bakers Spring is not able to service that location, the customer will be entitled to 100% refunds.
Refund will be processed immediately once Bakers Spring approves the refund. However we will not be able to guarantee any timeline for the refund to reach the customer. As soon as the refund has been successfully processed, you will receive a refund notification in your email.